Terms of service

Last updated: 18 October 2026

These terms apply when you buy from BrightCare Pharmacy at www.brightcarepharmacy.com. Please read them before you place an order. You can save or print a copy of this page for your records.

1. Who we are

This website is operated by Advanced Health Knowledge LLC, trading as BrightCare Pharmacy ("we", "us", "our"):

Advanced Health Knowledge LLC
Trading as BrightCare Pharmacy
Registered office and US returns address: 530B Harkle Rd Ste 100, Santa Fe, New Mexico 87505-4739, United States
UK warehouse and returns address: 44 Rosenthorpe Road, London, England, SE15 3EG, United Kingdom
Email: info@brightcarepharmacy.com
Phone: +1 575 999 9918
Free call-back: email us your phone number and a good time to call, and we will call you back at no cost to you.
Website: www.brightcarepharmacy.com

We sell to consumers with a delivery address in the United States or the United Kingdom. These terms and our website are available in English only.

2. Who can order

You must be 18 or over to place an order. These terms are for consumers buying for their own personal use.

3. Our products

We try to describe and show our products accurately. Packaging may differ slightly from the images on our website, and colours can look different depending on your screen.

Product information on our website is general information. It is not medical advice and is not a substitute for advice from a doctor or other qualified health professional. Always read the label and follow the directions before using a product.

4. Prices and payment

  • In the United States, prices are shown in US dollars (USD). Any sales tax that applies to your delivery address is calculated and shown at checkout. In the United Kingdom, prices are shown in pounds sterling (GBP) and include VAT.
  • In the United States, standard shipping costs $8.00 per order and is free on orders of $70.00 or more; express shipping costs $15.00. In the United Kingdom, standard delivery costs £4.99 per order and is free on orders of £50.00 or more. Any delivery charge is shown before you pay. We do not add any other charges at checkout.
  • You pay at checkout using one of the payment methods shown there. Payments are processed securely by our payment providers.
  • If we find an error in the price of an item you have ordered, we will contact you before accepting your order. You can then confirm the order at the correct price or cancel it for a full refund.
  • Prices may change, but a change will not affect an order we have already accepted.

5. How to order and when the contract starts

  1. Add products to your basket and go to checkout.
  2. Enter your contact, delivery and payment details.
  3. Check the order summary before you pay. You can correct any mistakes by going back to your basket or editing your details at checkout.
  4. Place your order using the payment button at checkout. Placing an order means you agree to pay for it.
  5. We send you an order acknowledgement email to let you know that we have received your order. The contract between you and us starts when we email you to confirm that your order has been dispatched.

If we cannot accept your order, for example because an item is out of stock, we will tell you and refund any payment in full.

We keep a record of your order. Your order acknowledgement email contains your order details, and if you have a customer account you can also view your orders there.

6. Delivery

Delivery is explained in our Shipping policy. In short, we usually dispatch within 1 business day from the warehouse in your own country — Santa Fe, New Mexico for US orders and London for UK orders. In the United States standard shipping usually takes 2–5 business days after dispatch and express 1–3 business days; in the United Kingdom delivery usually takes 1–3 business days after dispatch.

Products are our responsibility until they are delivered to you, or to someone you have asked to receive them for you. You own the products once we have received payment in full.

7. Your right to cancel and our returns promise

You have a legal right to cancel your order within 14 days after delivery without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We also accept free returns of unopened items: tell us within 30 days of delivery, then send the item back within 14 days of telling us. Returns go to our UK warehouse and returns address shown in section 1.

If a product is supplied with a hygiene seal and you break the seal after delivery, it cannot be returned under the right to cancel, for health protection and hygiene reasons. This does not affect your rights if an item is faulty.

Full details, including the model cancellation form, are in our Refund policy.

8. If there is a problem with a product

We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 are explained in our Refund policy. Nothing in these terms affects your legal rights.

For free advice about your rights, contact Citizens Advice (citizensadvice.org.uk) in England and Wales, Advice Direct Scotland (consumeradvice.scot) in Scotland, or Consumerline (consumerline.org) in Northern Ireland.

9. Our responsibility for loss or damage

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if both of us knew it might happen when the contract was made.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products.

We supply products for personal use only. We are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity.

10. Events outside our control

We are not responsible for delays caused by events outside our control. If such an event affects your order, we will contact you as soon as possible. If there is a risk of a substantial delay, you can contact us to cancel your order and receive a full refund for any products you have not received.

11. Using our website

Please use our website lawfully. You must not misuse it, for example by trying to interfere with its security or operation.

We try to keep the website available and accurate, but we cannot promise that it will always be available or free from errors.

The content of this website, including text, images, logos and design, is owned by or licensed to Advanced Health Knowledge LLC. You may view and print it for your personal use, but you may not copy or reuse it for any other purpose without our permission.

Links to other websites are provided for convenience only. We are not responsible for their content.

12. Your personal information

We use your personal information as described in our Privacy policy.

13. Complaints

If you are unhappy with a product or with our service, please email info@brightcarepharmacy.com with your order number and a description of the problem. We will acknowledge your complaint and aim to resolve it as quickly as possible.

Alternative dispute resolution (ADR): if we cannot resolve your complaint, we will tell you in writing the name and website of an ADR provider that could deal with it, and whether we agree to use that provider. You can also get free advice from the organisations listed in section 8, and you can bring a claim in the courts.

14. Which laws apply and where you can bring proceedings

If you live in the United Kingdom, these terms are governed by the law of the part of the United Kingdom where you live: England and Wales, Scotland, or Northern Ireland, and you can bring legal proceedings about the products in the courts of the part of the United Kingdom where you live.

If you live in the United States, these terms are governed by the laws of the State of New Mexico and the federal laws of the United States, without regard to their conflict-of-law rules. Nothing in these terms takes away the consumer protection rights you have under the law of the state where you live, and you keep any right you have to bring a claim in the courts of your own state.

15. Other important terms

  • We may transfer our rights and obligations under these terms to another organisation. We will tell you if this happens and make sure it does not reduce your rights.
  • This contract is between you and us. No other person has any right to enforce its terms.
  • If a court finds part of these terms unlawful, the rest will continue in force.
  • If we delay in enforcing these terms, we can still enforce them later.

16. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you place it.

17. Contact us

For any question about these terms, email info@brightcarepharmacy.com. You can also write to Advanced Health Knowledge LLC, trading as BrightCare Pharmacy, at our UK address (44 Rosenthorpe Road, London, England, SE15 3EG, United Kingdom) or at our registered office (530B Harkle Rd Ste 100, Santa Fe, New Mexico 87505-4739, United States).

Our phone number is +1 575 999 9918. If you would rather we call you, email us your phone number and a good time to call, and we will call you back at no cost to you.