Shipping policy

Last updated: 18 October 2026

BrightCare Pharmacy delivers to addresses in the United States and the United Kingdom. Orders are sent from the warehouse in your own country, so there are never import duties or customs fees to pay on delivery.

At a glance

United States — sent from our warehouse in Santa Fe, New Mexico

  • Standard shipping: $8.00
  • Free standard shipping on orders of $70.00 or more
  • Express shipping: $15.00
  • Dispatch: usually within 1 business day
  • Delivery: standard usually 2–5 business days after dispatch; express usually 1–3 business days

United Kingdom — sent from our warehouse in London

  • Standard delivery: £4.99
  • Free standard delivery on orders of £50.00 or more
  • Dispatch: usually within 1 business day
  • Delivery: usually 1–3 business days after dispatch

Free returns to the warehouse in your country (see "Returns" below).

Where we deliver

United States. We deliver to addresses in the 50 states and the District of Columbia.

United Kingdom. We deliver to addresses in England, Scotland, Wales and Northern Ireland. The Channel Islands and the Isle of Man are not part of the United Kingdom, so we cannot deliver there.

We do not deliver to any other country.

Delivery charges

United States. Standard shipping costs $8.00 per order and is free when the products in your order come to $70.00 or more, after any discounts. Express shipping costs $15.00 per order. Prices are in US dollars (USD). Any sales tax that applies to your delivery address is calculated and shown at checkout.

United Kingdom. Standard delivery costs £4.99 per order and is free when the products in your order come to £50.00 or more, after any discounts. Prices are in pounds sterling (GBP) and include VAT.

Any delivery charge is shown in your basket and at checkout before you pay. We do not add any other charges.

Dispatch and delivery times

We usually dispatch orders within 1 business day of the order being placed.

In the United States, standard shipping usually takes 2–5 business days after dispatch and express shipping usually takes 1–3 business days. Business days are Monday to Friday, excluding US public holidays.

In the United Kingdom, delivery usually takes 1–3 business days after dispatch. Business days are Monday to Friday, excluding UK bank holidays.

These times are estimates. Delivery can occasionally take longer, for example at busy times, around public holidays or in severe weather.

We will always deliver within 30 days of your order unless we agree a different date with you. If we cannot, we will tell you and you can cancel for a full refund.

Dispatch email

When your order is dispatched, we send you a shipping confirmation email. If the delivery service provides tracking for your parcel, the email includes the tracking details.

Your delivery address

Please check your address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can usually only change the address before your order is dispatched.

If a parcel comes back to us because it could not be delivered, we will contact you to arrange delivery again or a refund.

Responsibility for your order

Your order is our responsibility until it is delivered to you, or to someone you have asked to receive it on your behalf.

Missing, late or damaged parcels

If the delivery service shows your parcel as delivered but you have not received it, please check with your neighbours and around your property first. If you still cannot find it, or if your parcel arrives damaged, contact us as soon as possible with your order number.

We will look into it with the delivery service. If a parcel has been lost or damaged before it reached you, we will send a replacement or give you a full refund, whichever you prefer.

Your rights for faulty or damaged goods are explained in our Refund policy.

Changing your mind before dispatch

If you change your mind before your order is dispatched, contact us straight away. If it has not yet been sent, we will cancel it and refund you in full. If it has already been sent, you can still cancel or return it as described in our Refund policy.

Returns

Returns are free. Please send your return to the warehouse for your country:

  • United States: 530B Harkle Rd Ste 100, Santa Fe, New Mexico 87505-4739, United States
  • United Kingdom: 44 Rosenthorpe Road, London, England, SE15 3EG, United Kingdom

We ask you to email us first if you can, so that we can deal with your return quickly.

Your right to cancel, our 30-day returns promise and how refunds work are explained in our Refund policy.

Contact us

Advanced Health Knowledge LLC
Trading as BrightCare Pharmacy
Registered office and US returns address: 530B Harkle Rd Ste 100, Santa Fe, New Mexico 87505-4739, United States
UK warehouse and returns address: 44 Rosenthorpe Road, London, England, SE15 3EG, United Kingdom
Email: info@brightcarepharmacy.com
Phone: +1 575 999 9918
Free call-back: email us your phone number and a good time to call, and we will call you back at no cost to you.
Website: www.brightcarepharmacy.com